Privacy policy

About our privacy policy

Adeqo.eu cares about your privacy. We therefore process only the information we need to provide and improve our services, and handle the information collected about you and your use of our services carefully. We never make your information available to third parties for commercial purposes.

This privacy policy applies to the use of Adeqo.eu and the services provided through the website. Its effective date is 12 May 2024. Publication of a new version supersedes all earlier versions. This policy describes the information we collect about you, its purposes, and with whom and under which conditions it may be shared. It also explains how we store and protect information against misuse and your rights concerning the personal information you provide.

If you have questions, contact our privacy contact using the contact details at the end of this policy.

How we process information

The following explains how we process and store information, which security techniques we use and who can access it.

Online store software — Shopify

Our online store uses Shopify software. Personal information you provide for our services is shared with Shopify. Shopify can access it to provide technical support and will not use it for another purpose. Under our agreement, Shopify must take appropriate security measures. Shopify uses cookies to collect technical information about software use; no personal information is collected or stored through this.

Email and mailing lists — ActiveCampaign

We send newsletters using ActiveCampaign. ActiveCampaign will not use your name and email address for its own purposes. Every automated email sent through our website contains an unsubscribe link at the bottom. Once you unsubscribe, you no longer receive our newsletter. ActiveCampaign stores your personal information securely. It uses cookies and other internet technologies to establish whether emails are opened and read. ActiveCampaign reserves the right to use information to improve its services and to share information with third parties for that purpose.

Office365

We use Office365 for regular business email. This provider has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our information as far as possible. Office365 does not have access to our mailbox, and we treat all email correspondence confidentially.

Payment processors — Mollie

We use Mollie to process some payments in our online store. Mollie processes your name, address and place of residence, and payment details such as your bank account or credit card number. Mollie has appropriate technical and organisational measures to protect personal information. It reserves the right to use information to improve its services and to share anonymised information with third parties for that purpose. The safeguards described above also apply to parts of Mollie's services performed by third parties. Mollie retains information no longer than permitted by statutory retention periods.

Reviews — WebwinkelKeur

We collect reviews through WebwinkelKeur. If you leave a review, you must provide a name and email address. WebwinkelKeur shares these with us so we can link the review to your order, and also publishes your name on its own website. It may contact you to clarify your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur solely so it can send the invitation. WebwinkelKeur has appropriate technical and organisational measures to protect personal information. We have authorised it to engage third parties to provide its services. The safeguards described above also apply to those parts of its services.

Shipping and logistics — PostNL

When you place an order, we arrange its delivery. We use PostNL for deliveries and must share your name, address and place of residence for this purpose. PostNL uses the information only to perform the agreement. If it engages subcontractors, it also provides the information to them.

Pakket XXL

We also use Pakket XXL for deliveries. We must share your name, address and place of residence for this purpose. Pakket XXL uses the information only to perform the agreement. If it engages subcontractors, it also provides the information to them.

Invoicing and bookkeeping — Exact

We use Exact for administration and bookkeeping. We share your name, address, place of residence and order details to administer sales invoices. Personal information is transmitted and stored securely. Exact is bound by confidentiality and treats information confidentially. It does not use personal information for purposes other than those described here.

External sales channels — Bol.com

We sell some products through Bol.com. If you order through this platform, Bol.com shares your order and personal information with us. We use it to process the order, handle it confidentially and have appropriate technical and organisational measures to protect against loss and unauthorised use.

Marktplaats.nl

We sell some products through Marktplaats.nl. If you order through this platform, it shares your order and personal information with us. We use it to process the order, handle it confidentially and have appropriate technical and organisational measures to protect against loss and unauthorised use.

Purposes of processing

General purpose

We use your information only to provide our services. Processing is always directly connected to the assignment you give us. We do not use it for targeted marketing. If you provide information and we wish to contact you later other than at your request, we ask for explicit permission. We do not share information with third parties except to meet bookkeeping and other administrative obligations. These parties are bound by confidentiality under an agreement, oath or statutory obligation.

Automatically collected information

Information automatically collected by our website is processed to improve our services. This information, such as your IP address, browser and operating system, is not personal information.

Cooperation with tax and criminal investigations

Adeqo.eu may be legally required to share information in connection with a government tax or criminal investigation. In that situation we must disclose it, but will oppose disclosure within the possibilities provided by law.

Retention periods

We retain your information while you are our customer. We keep your customer profile until you tell us you no longer wish to use our services; we also treat such a notification as an erasure request. Administrative obligations require us to retain invoices containing personal information for the applicable period. Employees will no longer have access to your customer profile or documents produced for your assignment.

Your rights

Under applicable Dutch and European law, you have rights concerning personal information processed by us or on our behalf. To prevent misuse, we normally send copies only to the email address already known to us. If you request delivery to another email address or by post, we ask you to identify yourself. We keep records of completed requests and anonymised records of erasure requests. Copies are provided in the machine-readable format used within our systems. You may complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at any time if you believe we misuse your personal information.

Right of access

You may request access to information processed about you or traceable to you. Contact our privacy contact. We respond within 30 days. If the request is granted, we send a copy to your known email address with an overview of the processors holding the information and the categories in which it is stored.

Right to rectification

You may request correction of information processed about you or traceable to you. Contact our privacy contact. We respond within 30 days and, if the request is granted, confirm the correction at your known email address.

Right to restriction of processing

You may request restriction of processing of information about you or traceable to you. Contact our privacy contact. We respond within 30 days and, if granted, confirm that the information will no longer be processed until you lift the restriction.

Right to data portability

You may request that another party process the information about you or traceable to you. Contact our privacy contact. We respond within 30 days. If granted, we send copies of the information processed by us or by other processors or third parties on our behalf to your known email address. We will probably no longer be able to continue the service, because secure links between data files can no longer be guaranteed.

Right to object and other rights

In applicable circumstances, you may object to processing by or on behalf of Adeqo.eu. If you object, we stop processing immediately while handling the objection. If justified, we provide copies of the information and permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process information in a manner to which this right applies. If you believe otherwise, contact our privacy contact.

Cookies

Google Analytics

Our website places cookies from the US company Google as part of its Analytics service. We use the service to monitor and report how visitors use the website. This processor may be required to disclose information under applicable law. We have not authorised Google to use the analytics information for other Google services.

Third-party cookies

Where third-party software uses cookies, this is stated in this privacy policy.

Changes to this policy

We reserve the right to change our privacy policy at any time. This page always contains the latest version. If a new policy affects how we process information already collected about you, we notify you by email.